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Learner Reviews & Feedback for Customer Relationship Management by Starweaver

4.6
stars
226 ratings

About the Course

This course offers practical instruction in Customer Relationship Management (CRM), emphasizing how to use customer data, segmentation, and loyalty strategies to build and sustain meaningful business relationships. Learners will explore how CRM tools support sales, marketing, and customer service teams in enhancing satisfaction and retention. Core concepts include developing customer-centric strategies, using data to personalize experiences, and designing loyalty programs that drive long-term engagement. The course also examines CRM best practices and their role in boosting commercial performance. Designed for professionals across sales, marketing, customer service, and product management, this course is suitable for both early-career and experienced learners. It benefits CRM specialists, business analysts, entrepreneurs, and IT professionals who manage or implement CRM systems. Participants should have a basic understanding of business principles, familiarity with digital tools, and an interest in improving customer engagement through data-driven strategies. By the end of this course, learners will be able to analyze CRM trends, segment customer bases, and implement targeted CRM initiatives. They will gain practical skills in managing customer data, optimizing loyalty programs, and applying CRM methodologies to improve satisfaction and support business growth....

Top reviews

SS

Nov 17, 2023

Best Learning about how make a good relations with customers or clients and understand the basic techniques to develop a relation with customers.

O

Oct 23, 2024

The course is highly recommended for all customer service executives. It empowers you to do better and give the best in the business or the job.

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51 - 63 of 63 Reviews for Customer Relationship Management

By Deleted A

•

Jul 10, 2025

I expected more from this course. It kind of went over with a lot of stuff that I already have seen in my career. I was hoping to get some hands-on experience with CRM outside the ones I have seen.

By Oriol T

•

Jul 20, 2025

An excellent course with in-depth explanations, although a bit more brevity could improve pacing.

By Jennifer C

•

Feb 13, 2025

It should also have visual elements that help student to fully understand the concepts explained.

By Agata P

•

Feb 18, 2025

I really enjoyed the course, but it could use more visual effects for better learning process

By Abdirisak O

•

Oct 4, 2023

it great.i really enjoy this course the lectural expriance about this course .

By Evita K

•

Oct 2, 2024

Good overview for a beginner

By Emiliano C F

•

Jun 23, 2025

Muy buen curso.

By Birendra K

•

Mar 29, 2025

good course

By Mogamat M

•

Jun 23, 2024

Informative

By Farah A

•

Nov 29, 2023

excellente

By Ahmed H

•

Jul 4, 2024

not bad

By MAYANK

•

Sep 12, 2024

Good

By Andrew-John H

•

Mar 20, 2025

Highly repetitive.