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Google IT Support Professional Certificate

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Google

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates

Top Instructor

1,858,035 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.8

(187,323 reviews)

Beginner level
No prior experience required
Flexible schedule
3 months, 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(187,323 reviews)

Beginner level
No prior experience required
Flexible schedule
3 months, 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

May 2025

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Professional Certificate - 6 course series

What you'll learn

Skills you'll gain

Category: Hardware Troubleshooting
Category: Computer Hardware
Category: Technical Support
Category: Computer Networking
Category: Information Technology
Category: Software Installation
Category: Microsoft Windows
Category: Help Desk Support
Category: Linux
Category: Technical Communication
Category: Customer Support
Category: Software Documentation
Category: Desktop Support
Category: End User Training and Support
Category: Technical Documentation
Category: Computer Architecture

What you'll learn

Skills you'll gain

Category: Network Protocols
Category: TCP/IP
Category: Network Model
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Wireless Networks
Category: Computer Networking
Category: Network Troubleshooting
Category: Network Routing
Category: Virtual Private Networks (VPN)
Category: Data Integrity
Category: OSI Models
Category: Network Architecture
Category: Network Infrastructure
Category: Network Security

What you'll learn

Skills you'll gain

Category: Linux Commands
Category: User Accounts
Category: Package and Software Management
Category: Operating Systems
Category: System Monitoring
Category: Microsoft Windows
Category: File Systems
Category: Software Installation
Category: Remote Access Systems
Category: OS Process Management
Category: Virtualization
Category: File Management
Category: Linux Administration
Category: Linux
Category: Technical Support and Services
Category: Identity and Access Management
Category: Desktop Support
Category: Systems Administration
Category: Command-Line Interface
Category: Authorization (Computing)

What you'll learn

Skills you'll gain

Category: IT Infrastructure
Category: Cloud Services
Category: Systems Administration
Category: Lightweight Directory Access Protocols
Category: Servers
Category: Active Directory
Category: Virtualization
Category: Disaster Recovery
Category: Data Storage Technologies
Category: Network Administration
Category: System Configuration
Category: Cloud Computing
Category: Cloud Infrastructure
Category: User Accounts

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Firewall
Category: Encryption
Category: Malware Protection
Category: Security Strategy
Category: Cryptography
Category: Hardening
Category: Network Security
Category: Authorization (Computing)
Category: Information Systems Security
Category: Threat Management
Category: Information Technology
Category: Security Controls
Category: Computer Security
Category: Threat Detection
Category: Identity and Access Management
Category: Cybersecurity
Category: Security Awareness
Category: Data Security
Category: Application Security
Category: Security Management

What you'll learn

  • Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.

  • Keep your applications organized with Google Sheets.

  • Build a stand out resume and a step-by-step job search plan—with help from Gemini.

  • Prepare for interviews and practice responding to questions using NotebookLM and Gemini Live.

Skills you'll gain

Category: Interviewing Skills
Category: Applicant Tracking Systems
Category: Problem Solving
Category: Personal Attributes
Category: Prompt Engineering
Category: Professional Development
Category: Generative AI
Category: Communication

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 

Instructor

Google Career Certificates

Top Instructor

Google
336 Courses13,074,895 learners

Offered by

Google

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (7/1/2024 - 7/1/2025) ² Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.