CVS Health
CVS Health Retail Customer Service Professional Certificate

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CVS Health

CVS Health Retail Customer Service Professional Certificate

Launch your career in retail customer service. In this program, you'll learn important job-ready skills to excel in customer service. No prior experience needed.

Denielle Booth
Ricky La
Cory McLaren

Instructors: Denielle Booth

3,970 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.7

(79 reviews)

Beginner level

Recommended experience

2 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.7

(79 reviews)

Beginner level

Recommended experience

2 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Create positive interactions with customers and de-escalate conflict

  • Process retail transactions in real-world situations

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

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Professional Certificate - 4 course series

What you'll learn

Skills you'll gain

Category: Empathy
Category: Active Listening
Category: Root Cause Analysis
Category: Problem Solving
Category: Customer Service
Category: Time Management
Category: Oral Comprehension
Category: Communication
Category: Oral Expression
Category: Positivity
Category: De-escalation Techniques
Category: Retail Store Operations
Category: Customer Complaint Resolution
Category: Transaction Processing
Category: Non-Verbal Communication
Category: Verbal Communication Skills
Interacting with Customers

Interacting with Customers

Course 221 hours

What you'll learn

Skills you'll gain

Category: Customer Relationship Building
Category: Greeting Customers
Category: Professionalism
Category: De-escalation Techniques
Category: Social Media
Category: Empathy
Category: Product Knowledge
Category: Upselling
Category: Retail Store Operations
Category: Customer Engagement
Category: Conflict Management
Category: Transaction Processing
Category: Retail Sales
Category: Customer Service
Category: Cross Selling
Category: Company, Product, and Service Knowledge
Category: Time Management
Category: Communication
Category: Verbal Communication Skills
Retail Customer Service

Retail Customer Service

Course 321 hours

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Transaction Processing
Category: E-Commerce
Category: Point of Sale
Category: Professionalism
Category: Data Entry
Category: Order Management Systems
Category: Payment Processing and Collection
Category: Social Media
Category: Retail Store Operations
Category: Teamwork
Category: Time Management
Category: Communication
Category: Cash Register Operation
Category: Greeting Customers
Category: Customer Relationship Building
Category: Inventory Management System
Category: Retail Sales
Category: Customer Inquiries

What you'll learn

Skills you'll gain

Category: Conflict Management
Category: Professionalism
Category: Customer Service
Category: LinkedIn
Category: Communication
Category: Interviewing Skills
Category: Keyword Research
Category: Customer Complaint Resolution
Category: Problem Solving
Category: Call Center Experience
Category: Verbal Communication Skills

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Denielle Booth
CVS Health
1 Course5,888 learners

Offered by

CVS Health

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (7/1/2024 - 7/1/2025)