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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
160,926 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ZT

Oct 21, 2020

function setup (){bacground( 255. google is the best . 255.0);It was amazing!!!! ;I will definitely continue to the next course. I gained a lot of interesting information. ; highly recommended. ; }

SS

May 4, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

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4751 - 4775 of 10,000 Reviews for Technical Support Fundamentals

By Melanie R

Nov 4, 2019

Perfect course for a complete beginner. Everything was explained well and I could move at a pace that was comfortable for me and worked with my schedule.

By Frederick E M S J

Nov 4, 2019

This course has taught me so much and I am grateful that I stumbled upon it! I recommend this 100% to any and everyone interested in the IT support field.

By Abeer A Y S A

Nov 2, 2019

There is amazing ,helpful,interesting course , i like all subject on it and all teachers , teachers are simply explain content , thank you for everything.

By Adrian

Jul 17, 2019

Exelente curso, da las bases de lo que se vive un dia a dia de soporte tecnino, y comienzas a aprender un poco de como conectarte a servidores en la nube.

By Jessica D

Feb 19, 2019

I very much enjoyed this course! its details were great and the instructors were fabulous and brought so much to the course. excited to dive into course 2

By Deleted A

Nov 30, 2018

Great course if you are starting on the IT world! Some concepts are basics, but there are lots of cool things that I didn't know about and I learned here.

By Chad S

Mar 14, 2018

A great start to the Google IT Support Engineer course series on Coursera! It is an overview of what is to come, and nothing more and nothing less. Enjoy!

By Eromon D

Jul 28, 2025

Great, basic coverage over individual topics. Nice job tying it all in for me to digest. IT is such an encompassing term. Fantastic job breaking it down!

By Giang S T

Jul 8, 2025

The course is relatively easy if you already know the basics and have a background of IT, I haven't tried other courses yet but I'm looking forward to it

By Elijah M

Dec 11, 2024

A very informative certificate course. It covers all the basics you need to begin. If you have been in the field for awhile, it may be too simple though.

By Jay L

Nov 26, 2024

Great course! I’m already an IT professional and as such it didn’t take me long (at all) to complete but the material was clear, concise and informative.

By Derek L

Jan 30, 2024

I little slow and simple as a start but it makes a great entry point for everyone and I can respect that its goal is to bring everyone to the same level.

By Emmanuel V

Oct 7, 2023

Great insight and introduction to IT field! Very pleased with the passion put forth from the staff involved in creating a fun and informative curriculum.

By WEI L C

Jul 4, 2023

Thank you for this. This course served as a refresher as well as provided an updated insight to what I have been doing as my primary job all these years.

By Ebony C H

Jun 23, 2023

Super easy to follow! Directions were clear, details were provided and the additional resources made this course the perfect start to this certificate!!!

By Pa O M

Nov 13, 2022

This course is worth the go on a 100 percent it provides the proper learning materials and very friendly instructors...i thank each and everyone of them.

By Turgut C

Oct 8, 2022

It was a short introduction course to IT, and information given here is not hard to understand. So, it is for everyone who want to learn something in IT

By HECTOR M C T

Oct 5, 2022

Excellent course, I am learning a lot, soo I will become an specialist and I want to work in Google USA, I have a lot for to share and make a great job.

By Damilola O

Aug 29, 2022

I really enjoyed every step of the training. The tutors broke down all the technical details and it was very easy to understand.

I'm glad I went for this.

By Craig “ Z

Jul 25, 2022

This corse has opened my eyes to alot more in the computer world then i alresdy new about . Thank you for giving me the chance too see were this will go.

By Broken

Jul 17, 2022

Great way to learn the fundamentals. The material was easily digestable and the speakers were all great in explaining everything needed to be successful.

By Tarek M M H

May 19, 2022

The first step of understaning the technologies we are living in. It is simple and best way to get you into IT and other further technological knowledge.

By Shauna M

Mar 9, 2022

Great foundations to get started. Many of the presenters were engaging and all provided pertinent information needed to move ahead in this certification.

By Stan W

Feb 27, 2022

Well structured course. Sound advice on customer service would serve well in all circumstances in life.

Enjoyed it, and learned without being overwelmed.

By Shaun K

Feb 16, 2022

It is repetitive if you've been in the workplace for several years, but it does reinforce a good foundation. I highly recommend taking the time to do it.